Refund Policy

Below is the refund policy for accessories and communication supports sold on bopizy.com.

You can find the General Terms of Use and Service of the Bopizy platform here:
https://www.bopizy.com/pages/conditions-generales-d-utilisation-et-de-service-de-bopizy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

To make a return, you can contact us at the following address: contact@bopizy.com Please note that returns must be sent to the following address: Bopizy, 87 Rue du Fontenoy, 59100 Roubaix.

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items returned without a prior return request will not be accepted.

You can always contact us for any questions regarding returns at contact@bopizy.com.

Damages and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess the issue and resolve it.

Exceptions or non-returnable items
Certain types of items cannot be returned, such as perishable products (like food, flowers, or plants), custom-made products (like special orders or personalized items), and personal care products (like beauty products). We also do not accept returns of hazardous products, flammable liquids, or gases. Please feel free to contact us with any questions or concerns regarding a specific item.

Unfortunately, we do not accept returns of promotional items or gift cards.

"We do not accept returns of items that have been personalized, which includes all communication materials that have been personalized."

Trades
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for a new item.

14-day reflection period in the European Union
Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

 

Refunds
We will inform you as soon as we have received and inspected your return, and we will let you know if the refund has been approved or not. If the refund is approved, you will be automatically refunded to your original payment method within 10 business days. Please note that processing and displaying the refund by your bank or credit card company may take some time.
If more than 15 working days have passed since the approval of your return, please contact us at contact@bopizy.com.